Shipping policy

📦 Shipping Policy

We’re a one-human operation, and we pour, pack, and ship every candle with care. Here's everything you need to know about how your cozy packages make their way to you:

✨ Order Processing

🗓️ Orders are processed on Wednesdays and Sundays
Because Wick and Tired Co. is run by one very tired grad student with a full-time job (hi, it’s Demi 👋), we process orders just once a week. This helps us balance quality with sanity — thanks for your patience!

⏳ Processing time: 2–5 business days
During high-demand moments like new drops or pop-up markets, it might take a little longer but, we promise your candle is on its way, packed with care.

📬 You’ll receive:

  • An order confirmation email when you check out

  • A tracking number as soon as your order ships

🚚 Shipping Rates & Delivery

We currently ship within the U.S. only.

  • Shipping is calculated at checkout based on your location and weight of the order.

  • We primarily use USPS or UPS depending on the best rate and speed.

  • Delivery usually takes 2–5 business days once shipped, depending on your location.

Note: Shipping carriers may experience delays during peak seasons (we’re looking at you, holiday chaos), and while we wish we could hand-deliver every candle, these delays are beyond our control.

🔁 Lost, Stolen, or Damaged Packages

Once your order is handed off to the carrier, it's out of our hands (literally).

  • Wick and Tired Co. is not responsible for lost or stolen packages.

  • If your order shows as delivered but you can’t find it, please first check with neighbors or your local post office.

  • If your package arrives damaged in a way that affects candle use, email us at info@wickandtireco.com within 2 days of delivery with:

    • Your order number

    • Clear photos of the damaged item(s)

    • A description of what happened

We’ll do our best to resolve it fairly — we care about getting cozy candles into your hands!